Maunson LLC is committed to providing customers with high-quality furniture products and a reliable shopping experience, including coffee tables, desks, dining chairs, dining tables, kitchen cabinets, bedside tables, and shoe cabinets. If you are not satisfied with your purchase, we offer a return and refund service according to the following policy. This website only provides sales and shipping services to customers in the United States.
I. Return Request Conditions
Customers may request a return under the following conditions:
- The request is made within 30 days of receiving the goods.
- The goods are in their original condition, without serious use or damage.
- The goods include their original packaging, accessories, and instructions.
- Valid order information and proof of purchase are provided.
The following situations may not support returns:
- Goods that have been visibly used or damaged by the customer.
- Goods returned without authorization.
II. Return Process
To ensure efficient processing, please follow these steps:
- Contact customer service via email to submit a return request.
- Provide your order number and a description of the problem.
- Provide a Return Authorization (RMA) after customer service confirmation.
- Ship the goods back to the designated address as required.
- We will process your refund after receiving and inspecting the goods.
III. Refund Instructions
- Refunds will be processed after the return is approved.
- Refunds will be returned to the original payment account.
- Processing time is typically 5-10 minutes. Business days (depending on payment platform)
Shipping Policy: For returns not due to quality issues, shipping costs are usually borne by the customer.
For product quality issues, we will provide a reasonable solution (including refund or replacement).
IV. Exchange Policy
If you receive damaged, missing parts, or quality issues, you can apply for an exchange. We will arrange a replacement or alternative solution for you based on inventory availability.
V. Return Address
Please return the goods to the following address after obtaining confirmation from customer service:
2752 E LOMITA AVE, ORANGE, CA 92867
VI. Important Notes
Please do not return the goods directly without confirmation from customer service, otherwise it may be impossible to process.
Please be sure to keep the tracking number for tracking purposes.
Responsibility for loss or damage of goods during the return process will be determined based on the logistics situation.
VII. Contact Us
If you have any questions about the return or refund policy, please contact us through the following methods:
Email: matthew@maunson.com / support@maunson.com
Phone: (657) 565-4163
Maunson LLC is committed to providing a transparent, fair, and efficient after-sales service experience with customer satisfaction as its core objective.
